Privacy Policy





Lonza Group Ltd. and its affiliates (collectively and individually, the “Lonza Group”) are concerned about their users and the protection of their private information. Consequently, Lonza Group has created this privacy policy (the “policy”) which applies to the services offered by the Lonza Group, including this website (the “services”).

Lonza Group strongly encourages the users of our website to take a moment and read this policy because by using the website you consent to the collection and use of the information as set forth in this document (such consent may be withdrawn any time).

The policy is designed to provide you with information about how we comply with the rules for data protection: what information we collect as you browse our website or use the services and how that information or personal information you provide us by creating a account in the Lonza Group, register on our website or issue an information request form, is used. In the event that Lonza Group wishes to use user’s personal information (as defined below) in a manner other than that set forth in this policy, Lonza Group will notify the user and, when required by applicable data protection law, will request the user’s consent or give the user you the opportunity to “refuse” such purposes by using the means offered for a specific service or by sending an e-mail

On our web page, there may be links to web pages, tools or services owned by third parties or offered by third parties. Outsourced service providers may provide certain services, such as credit card, registration, payment or settlement services. If used, these services may be subject to the privacy policies of the outsourced service provider. This privacy policy does not apply to such sites, tools or services, and Lonza Group waives any responsibility for them or for the personal information provided by a user through them.


The term “personal information” refers to information that may directly or indirectly lead to the identification of a natural person, such as the name, address, IP address, e-mail address, telephone number, medical identification, photograph, financial account information or other identifying characteristic of the person. Identification may occur by reference to one or more specific factors of the physical, psychological, mental, economic, cultural or social identity of the person. Personal information does not include information that has been anonymized.


The term “personal information” refers to information that may directly or indirectly lead to the identification of a natural person, such as the name, address, IP address, e-mail address, telephone number, medical identification, photograph, financial account information or other identifying characteristic of the person. Identification may occur by reference to one or more specific factors of the physical, psychological, mental, economic, cultural or social identity of the person. Personal information does not include information that has been anonymized.





Refusing and Rejecting Cookies: Your browser can be configured to allow you to control whether to accept cookies, reject cookies, or to notify you whenever a cookie is sent to your browser. If your browser is set to reject cookies, websites that are enabled for cookies will not recognize it when you return to the website, and some functionality may be lost. The help section of your browser can tell you how to prevent your browser from accepting cookies. To learn more about cookies, visit We list the names of cookies and their sources so that you can easily identify and disable them, if you wish, through the controls of your browser. When a third party is setting up the cookie, we also provide the link above for their automatic disabling tool, when available.

After your initial visit to the website, we may change the cookies we use. This cookie policy will always let you know who is placing cookies, for what purpose and offers the means to disable them, so you should check from time to time.

Do not track: Local laws may require you to know how we respond to the Do Not Track (DNT) signals from your web browser. As there is currently no legal or market standard to recognize or honor DNT signals, we do not respond to them at this time. We look forward to the outcome of the work of the community and the privacy community to determine when this response is appropriate and what form it should take.


In addition to the aforementioned cookies, we use technologies that store information in your browser or device using local shared objects or local storage, such as flash cookies, HTML 5 cookies, and other web application software methods. They are used to enhance the user experience, for example, by storing user preferences and settings. These technologies are similar to browser cookies, but can store more complex data than plain text. They can operate on all your browsers, and in some cases may not be fully managed by the browser and may require management directly through installed applications or devices. We do not use these technologies to store information to direct advertising to you on or off our websites. To learn more about local shared objects or how to disable them, click here


Personal information collected through this website is used by Lonza Group only as set forth in this policy and to comply with user requests for products and services, to contact the user, to conduct searches and provide services to users, including without limitation, delivery of improved services and demonstration of service functionality. Lonza Group may also use personal information submitted to send you product information and promotions as long as the user has subscribed to Lonza Group news updates on any of its websites. Specifically, Lonza Group, as well as its service providers, consultants and agents may use personal information for the following purposes:

– Apply to a position in the Lonza Group;

– Provide user-requested information, services or support and related after-sales services;

– Identify the user and contact him or her from time to time with updates of products or services;

– Send other messages that are useful for the service we provide;

– Manage our relationship with the user and perform any related administration;

– Promote our services, events, conferences or the services, events, conferences of our partners, including by email, telephone and social media platforms;

– Compare information for accuracy and verify this with third parties;

– To detect, investigate and prevent activities that we believe are potentially illegal, illicit or harmful and to enforce our privacy policy and/or our terms or other purposes mentioned in this document;

– Conduct research including market research, statistical research on website traffic, sales information and other business information to help us provide the services we provide to the user and customize the website.

In the event that a user has explicitly consented to use, in accordance with this privacy policy, the personal information that the user provides to us by registering on our website or by issuing a request for information form, such personal information may be associated with the information obtained by the use of certain cookies, as established in the cookie in further detail. This applies to the cookies we use to coordinate website functionality, related performance cookies, cookies used for advertising purposes, and our advertising generation process, or when the user has selected a “remember me” box on any Lonza Group website. In the event that a user does not wish us to use personal information in this way, he or she may withdraw consent at any time for future effect by contacting Lonza Group as set forth in section 12 below.

Lonza Group cares about their user’s personal information. Therefore, Lonza Group will only share user’s personal information in limited situations. These situations include the sharing of personal information: (i) in accordance with this privacy policy; (ii) with the consent of a user; (iii) in the Lonza Group companies for the purposes established in this privacy policy; (v) to outsourced service providers, consultants or agents of Lonza Group for the purposes set forth in this privacy policy; (vi) when required by law or public policy; (vii) in connection with actual or proposed litigation or to protect property, security, persons and other rights or interests, or (viii) when seeking to enforce its terms and conditions.

The user may have accessed our websites through a hyperlink from the website of one of our business partners. In that case, the user’s consent to personal details and purchase information, including behavioral patterns, is shared with such trading partner in accordance with our contractual relationship with him or her.

From time to time, Lonza Group may share with third parties information that contains non-personal information. If you have requested that we share data with third-party websites (like social media websites), their servers may be unsafe. Note also that despite the measures taken by us and the third parties with whom we interact, the internet is not secure. As a result, others may, however, intercept or illegally access transmissions or private data.

If any part of the Lonza Group is sold, or some of its assets are transferred to a third party, users’ personal information, as a valuable asset, can also be transferred to the buyer, even if they do not have the same line of business as we. Our customer database can be sold separately from the rest of the business, in whole or in several parts. Potential buyers and their advisors may have limited access to the data as part of the sales process. However, the use of users’ personal information will remain subject to this privacy policy. Similarly, the user’s personal information may be passed on to a successor with an interest in the unlikely event of liquidation, bankruptcy or administration.

Please bear in mind that when the user shares information publicly on a Lonza Group website, for example, a comment in a blog post, they may be indexable by search engines, including Google, which may mean that the information was made public.


Lonza Group takes all reasonable technical and organizational measures to protect against unauthorized or illegal processing of your personal information and against loss or accidental destruction or damage to your personal information. Although no system is completely secure, we believe that the measures implemented by the website reduce Lonza Group’s vulnerability to security issues at a level appropriate to the type of data involved. We have security measures in place to protect our users database, and access to this database is restricted internally. To ensure the security and confidentiality of the personal information that Lonza Group collects online, we use data networks protected by industry-standard firewall and passwords. In the course of processing your personal information, Lonza Group takes reasonable steps intended to protect such information from loss, misuse, unauthorized access, disclosure, alteration or destruction.

However, it remains the responsibility of the user:

When the user has a user account on the Lonza Group site:

– Log off or leave the website when you are not using it;

– Ensure that no one else uses the website when your device is connected to the website (including logging on to your device via mobile connection, Wi-Fi, or shared access);

– Keep the password or other access information secret. The password and login details are personal to the user and should not be provided to another person or used to provide shared access, for example, from a network. The user must use a password that is unique for the use of the website, and should not use the same password for another website or email account; and,

– Maintain good internet security. For example, if the user’s email or Facebook account is compromised, this could allow access to the user’s account with us if he or she has provided us with such details and/or allow access through those accounts. If the user’s email account is compromised, it could be used to request a password reset and gain access to his or her account with us. The user must keep all account details safe. If you believe that any of your accounts has been compromised, you should change your credentials with us and specifically make sure that any compromised account does not allow access to your account with us. You should also tell us as soon as possible so that we can help you keep your account safe and, if necessary, warn anyone else who might be affected.

Lonza Group does not sell, rent or trade personal information of users to third parties without the consent of users. Personal information is not transferred to third parties unless otherwise stated in this privacy policy. Lonza Group may store personal information with a third party in an encrypted form on secure servers.

For the right email marketing to the user, as long as the user has signed up for up-to-date news about the Lonza Group website, Lonza Group can give the user’s name and email address to agencies designated by the Lonza Group. These agencies are not authorized to store and/or use users’ personal information for purposes other than sending marketing right through e-mail on behalf of Lonza Group.

We will keep your personal information for as long as it is necessary for processing purposes for which it has been collected, processed and/or used and for any other associated purpose (for example, certain transaction details and mail may be kept up to the limit of time for claims regarding the transaction to have expired or to comply with regulatory requirements regarding retention of such data). Therefore, if the information is used for two purposes, we will keep it until the purpose with the last period expires; but we will stop using it for the purpose with the shorter period as soon as the period expires. We restrict access to the personal information of the user to the people who need to use it for the relevant purposes. Our retention periods are based on business needs and the user’s personal information that is no longer needed is irreversibly anonymized (and anonymized information can be kept) or safely destroyed.


Without the consent of parents or legal guardians, no personal information should be submitted to our site by children. Lonza Group does not knowingly collect or use personal information from children under the age of sixteen (16).


If the user has given permission, we can contact him or her, for example, by mail, phone, SMS, text message/image/video, fax, email about products, services, promotions, special offers, webcasts, conferences and charitable causes that may be of interest to the user. If the user chooses not to receive direct marketing communication from us, he or she may refuse that at any time.

Furthermore, to the extent permitted by the laws of your country, you may have the right to oppose the processing of your personal information for direct marketing purposes. If the objection of the user is not direct marketing in general, but direct marketing of a specific channel, e.g. email or telephone, the user must specify which channel he or she opposes.

In addition, to the extent permitted by the laws of your country, you may also have the right to access, correct, delete, restrict, be overlooked or object to the processing or request portability of the information collected about it, subject to some conditions and exceptions.

You can find out more about these rights in the EU by reading the General Data Protection Regulation (GDPR) here:

If you wish to inquire about any of these rights, you may send an email

You also have the right to file a complaint with a data protection regulatory agency.


We use cookies on websites as described in our cookie policy. You may refuse to use cookies by selecting the appropriate settings in the browser, however, you should note that you may not be able to use the full functionality of that site by doing so.



Personal information collected in the territory of the European Economic Area (EEA) or Switzerland may be accessed, transferred and/or stored at a destination outside the European Economic Area (EEA) in which data protection laws may have a lower standard than that of the EEA. Certain countries outside the EEA have been approved by the European Commission as providers of protections essentially equivalent to EEA data protection laws and therefore no additional protection is required to export personal information to such jurisdictions. In countries that did not have these approvals (see the full list here, we will transfer the personal information subject only to the terms contractual agreements approved by the European Commission that impose equivalent data protection obligations directly on the recipient, unless we have permission under the applicable data protection law to make the transfers without such formalities.

All Lonza Group companies may have access to personal information collected by any Lonza Group companies for the purposes set forth in this privacy policy. If required for the provision of services and subject to the limited purposes set forth herein, Lonza Group may share your personal information with outsourced service providers, consultants, or agents. Where the Lonza Group companies or outsourced service providers, consultants or agents are located outside the EEA or an approved third country, any transfer of personal information is subject to the conditions set out above.



Lonza Group sites use Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies,” which are text files placed on your computer, to help websites analyze how users use such websites. Information generated by cookies about your use of the website (including its IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website by compiling reports on website activity to site operators and providing other services related to website activity and use of the internet. Google may also transfer this information to third parties where it is required to do so by law or where such third party processes the information on behalf of Google. Google will not associate the user’s IP address with other data held by Google. You may refuse to use cookies by selecting the appropriate settings in the browser, however, you should note that you may not be able to use the full functionality of that website by doing so. By using this website, you agree to the processing of data about it by Google in the manner and for the purposes set forth above. For further information, the user must access the Google.



Lonza Group reserves the right to change its privacy policy at any time. Lonza Group encourages all users to add this page to favorites and check it occasionally for updates. The current version of the policy can always be found at the end of the document. Lonza Group will strive to maintain all previous versions of this policy.



The Lonza Group will conduct random self-audits to review its compliance with the Privacy Policy. If you have any questions about this Policy and about the use and/or treatment of the personal information of a Lonza Group user, please contact the Lonza Group at

Lonza Group will conduct random internal audits to review compliance with the privacy policy. If you have questions about this policy and the use and / or treatment Lonza Group gives to a user’s personal information, he or she should contact the Lonza Group

Upon receiving an inquiry or complaint, Lonza Group will contact the user regarding the inquiry or complaint and will take appropriate action to address the user’s concerns.



The Lonza Group company operating this website is the controller of the personal information of the user processed by us within the scope of this privacy policy. If you have further questions or concerns about this privacy policy, you should feel free to contact us at any time at

Last updated: May 24, 2018